They explore the difference between generative and agentic AI, the risks of outsourcing thinking, and how organizations can use AI to move faster without losing what makes them effective. The takeaway: AI raises the baseline, but the competitive edge still belongs to the humans who know how to use it.

From the pressure of a defined time horizon to the shift toward fewer, higher-impact priorities, they explore how leaders can adapt to increased speed, sharper accountability, and a relentless focus on value creation. The conversation covers everything from decision velocity and resource constraints to the role of leadership alignment in driving results.

The conversation explores why organizations slow themselves down, how the pursuit of the “right answer” creates bottlenecks, and what separates teams that act from those stuck in analysis paralysis. From simplifying risk to testing assumptions earlier, the discussion reframes decision-making as a skill that can be designed, not delayed.

In this episode of The Fault Line, Kim Scribner sits down with Julie Bush of Product Rehab to explore the art and discipline of in-depth interviews (IDIs). Julie shares how to design interviews around a clear learning agenda, move past surface-level opinions, and uncover the motivations that actually drive decisions.

They also discuss the role of curiosity, the importance of authentic moderation, and how the best insights often emerge from unexpected “aha moments” during the research process. For leaders looking to better understand customers, employees, or markets, this episode offers practical guidance on turning qualitative conversations into actionable insights.

In this episode of The Fault Line, Gary Lancina and Kim Scribner are joined by Dr. Marvin Rothwell to explore what “clean” data actually means and why it matters more than most organizations realize.

From healthcare and supply chain to finance and operations, Marvin shares how misaligned definitions, inconsistent processes, and siloed systems create costly friction. Clean data, he argues, starts long before reporting, with clarity on what you’re measuring, why it matters, and how it’s captured.

The conversation covers:

• Why clean data is an agreement between business and technical teams
• The hidden cost of “we’ve always done it this way”
• How involving data teams earlier prevents downstream rework
• What AI changes (and doesn’t) about data hygiene
• Why data refinement is like refining crude oil

If you want better insights, better decisions, and fewer expensive surprises, the work begins with data cleanliness.

Together, they explore why outcomes matter more than outputs, how to write problem statements without embedding the solution, and why promoting a poor user experience can do real harm to a brand. From ruthless prioritization and stakeholder politics to using data as a bridge instead of a weapon, this conversation gets practical about aligning time, energy, and money to the work that truly moves the needle.

If you have ever been handed a solution instead of a problem, or struggled to translate priorities into meaningful impact, this episode will help you refocus on what really matters: why, for who, and when.

In this episode of The Fault Line, Kim Scribner sits down with Kathryn Janicek, Founder of Janicek Performance Group, and organizational development consultant Aniela Larson to examine the connection between trust, clarity, and retention.

Through real-world examples, they unpack how communication shapes outcomes: a board pitch that unlocks funding, a tone-deaf town hall comment that lingers for years, a missed promotion conversation that quietly pushes a top performer out the door. Trust isn’t formed through grand gestures—it’s accumulated (or eroded) in small, everyday leadership decisions.

From building culture in the “small moments” to aligning incentives with the growth plan and preparing for inevitable disruption, this episode makes the case for a simple truth: growth is change, and change only sticks when the organization is built to absorb it.

They dig into why “how we grow” fails without clarity on “why we’re growing,” when lowering price can actually fuel long-term revenue, and how brand commitment and customer experience create resilience in both B2C and B2B. Expect practical examples from Fortune 100s, startups, healthcare, and retail, plus a framework leaders can use to decide which lever matters most right now.

We asked team members across roles and tenures to share what brings them joy in delivery and to reflect on times they had to show up when it counted. What emerged was not a set of heroic stories, but something more honest…how teams build trust, bring clarity to complex problems, and help organizations move forward with confidence.

This episode offers a behind the scenes look at the people, perspectives, and culture that shape how CMG works.

In this episode, Gary and Kim explore how communication structures, incentives, culture, and organizational design directly shape customer experience. From Conway’s Law to real world examples in startups, hospitality, and large enterprises, they unpack why silos, misaligned objectives, and decision friction quietly show up in product and service interactions.

The conversation challenges leaders to rethink how teams are organized, how success is measured, and how employee experience ultimately becomes customer experience.

If you’re leading through ambiguity and want change to stick, this conversation offers a practical, human framework for navigating what comes next.