Mike and Levi also shed light on the business side of phone repairs, including pricing strategies, diversifying services, and the impact of Apple's Right to Repair program. They explore the evolution of device refurbishing, the complexity of aftermarket parts, and the ethics of B2B repairs.

The conversation takes a broader turn as they delve into their computer repair business, considering partnerships, expanding into smart home installations, and serving the needs of older customers in retirement communities. They emphasize the value of customer loyalty and the balance between free and paid assistance.

Don't miss this insightful discussion on the opportunities and challenges in the phone repair industry, the importance of reliable internet, and the future of tech support in an ever-evolving market.