<![CDATA[Contact Centers Reimagined: Building the Future of CX]]> https://rss.com/podcasts/cx-foundations Practical CX leadership for the people shaping modern service.

Contact Centers Reimagined is a learning experience for anyone who wants to move beyond CX theory and actually make it work. It’s about turning everyday service moments into a real competitive advantage—without hype, jargon, or one-size-fits-all answers.

Through short lessons, conversations, and real-world examples, you’ll explore how customer experience really works today—from human psychology and customer journeys to AI-powered, proactive contact centers.

What you’ll learn

  • How great CX is designed, not accidental
  • Why contact centers are the frontline of trust, loyalty, and brand perception
  • How customer journeys break—and how to fix them
  • Which metrics actually matter (and which don’t)
  • How to use AI and automation responsibly, inclusively, and effectively
]]> RSS.com 2026.401.141116 Fri, 17 Apr 2026 15:14:22 GMT en 5f596368-eca5-5f81-b8ad-f7eabd6726f6 https://media.rss.com/cx-foundations/20260203_060206_7f7b422611d238de54d7405dedea8046.png Contact Centers Reimagined: Building the Future of CX https://rss.com/podcasts/cx-foundations yes Tara Aldridge Tara Aldridge Tara Aldridge false episodic podcast United Kingdom, United Kingdom <![CDATA[Segmentation, Personas, & Customer Needs]]> Not all customers want—or need—the same thing. This lesson focuses on segmentation and personas as practical tools for designing more relevant, inclusive, and effective customer experiences.

]]> https://rss.com/podcasts/cx-foundations/2514878 6b0afb2d-a038-4f7f-b776-01c554c29d69 483 full 1 1 5 5 false Tue, 03 Feb 2026 17:55:18 GMT <![CDATA[Customer Psychology & Behavior]]> Great CX starts with understanding people. This lesson introduces the psychology behind customer behavior—how emotions, effort, and expectations shape experiences, decisions, and memories.

]]> https://rss.com/podcasts/cx-foundations/2517853 434522a8-5aa4-4bbe-be2e-34a7c3e36c12 372 full 1 1 4 4 false Tue, 03 Feb 2026 18:15:42 GMT <![CDATA[Contact Centers as the Frontline of CX]]> For many customers, the contact center is the brand. This lesson explores why contact centers play a uniquely powerful role in shaping trust, loyalty, and perception—and what that means for modern CX leaders.

]]> https://rss.com/podcasts/cx-foundations/2517844 4f0e1bdb-f0db-4bd2-a7bc-4944015c76ab 334 full 1 1 3 3 false Tue, 03 Feb 2026 18:15:25 GMT <![CDATA[What is CX & Why It Drives Business Success]]> CX is more than customer service. In this lesson, you’ll break down what customer experience really is, how it shows up across the business, and why strong CX strategies consistently outperform competitors.

]]> https://rss.com/podcasts/cx-foundations/2517840 43edcf19-88fa-45ab-9cb9-75d96ba9bb87 419 full 1 1 2 2 false Tue, 03 Feb 2026 18:15:22 GMT <![CDATA[Why Customer Experience Matters]]> Customer experience isn’t a “nice to have”—it’s a business capability. This lesson sets the foundation, exploring why CX directly impacts loyalty, revenue, and long-term growth, and why organizations that ignore it fall behind.

]]> https://rss.com/podcasts/cx-foundations/2517832 d079b343-7578-4a5c-b662-3093cda47182 410 full 1 1 1 1 false Tue, 03 Feb 2026 18:09:56 GMT