Welcome to Code & Compassion, a healthcare podcast exploring digital transformation, patient experience, and empathy-driven innovation.

In this launch episode, healthcare technology leader Belinda Russell introduces the mission behind the show: redesigning healthcare systems by combining human-centered design, AI, and modern platforms like Salesforce and Genesys to improve patient access and care delivery.

Healthcare organizations are investing heavily in digital tools; but too often, the experience still feels fragmented. Patients face long wait times. Contact center teams experience burnout. Leaders measure compliance instead of compassion.

This season of Code & Compassion dives into:

• Healthcare digital transformation strategy
• Contact center optimization and patient access
• AI in healthcare and agentic technology
• Human-centered design in healthcare systems
• Measuring patient experience and empathy metrics

If you're a healthcare executive, CX leader, Salesforce or Genesys professional—or anyone passionate about improving patient experience—this podcast is for you.

Subscribe now and join the movement to build healthcare systems that balance operational excellence with compassion.